Refund policy
Refund Policy
At Anaconda, we want you to be completely satisfied with your purchase. We offer a 30-day refund policy from the date of purchase.
Eligibility for Refunds
To be eligible for a refund, your item must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase (order number or invoice)
- Requested within 30 days of the purchase date
How to Request a Refund
To initiate a refund, please contact our support team at supportanacondafightwear@gmail.com with your order number and reason for the refund. We will respond within 24-48 hours with instructions on how to proceed.
Return Process
Once your refund request is approved, you will receive return shipping instructions. Please ensure the item is properly packaged and include your order number. Return shipping costs may apply unless the return is due to our error or a defective product.
Refund Processing Time
After we receive and inspect your returned item, refunds will be processed within 7-10 business days. The refund will be credited to your original payment method.
Non-Refundable Items
The following items are non-refundable:
- Items showing signs of use, wear, or damage caused by the customer
- Custom or personalized items
- Clearance or final sale items (clearly marked at purchase)
- Items purchased more than 30 days ago
Exceptions
If you receive a damaged or defective item, or if we sent you the wrong product, please contact us immediately at supportanacondafightwear@gmail.com. We will provide a full refund or replacement at no cost to you.
Questions?
For refund-related questions, email supportanacondafightwear@gmail.com and we will assist you within 24-48 hours.